Problem on a housing estate

Report a problem on a housing estate 

If you are a council tenant, you can report a problem about: 

• Blocked bin chute or problem in bin chute room 

• Communal lighting  

• Fly-tipping 

• Grounds maintenance (estate gardens and open areas) 

• Japanese knotweed 

• Trees. 

• Roofing/Guttering. 

• Communal Leaks. 

• Communal Doors/Door Entry Systems. 

• Blocked drain or stack pipe. 

Before you start 

Do not complete this form if you are a: 

• Council tenant and  want to report something broken or not working in your home 

• Private homeowner and have found Japanese knotweed in your own garden. You are legally responsible for containing its spread

You should only complete this form if: 

• It is not emergency, (in an emergency call us on 020 8574 7385) 

• The problem is in a council housing block or estate 

• You are a council tenant or leaseholder and find Japanese knotweed in your garden or an alleyway owned by the council or leading to it.  

If there is a problem with the garden maintenance of a council property belonging to an elderly or disabled tenant, contact your local housing hub. They may be able to arrange some help, if the tenant qualifies.

You will need  

• Housing estate name 

• Housing block name or number 

• Floor level (for bin chute, communal door & entry systems and communal lighting problems)

• External location (for fly tipping, trees, grounds maintenance and Japanese knotweed).   

Uploading supporting documents 

We may ask you to upload some documents. For example, photos of the problem.  

• Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)  

• Zip files can't be uploaded  

• We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png   

• There is a maximum individual file size per document of 50MB.  

What happens next 

• Communal lighting:  
  we aim to change the light bulb within 1 week. If not fixed, it will be passed to our lighting contractor to fix

• Fly tipping: 
   we aim  to  remove  it  within  3  working  days.  It  may  take   longer  if  extra  help  is  needed

• Grounds maintenance:  
  an inspector will look at it and arrange for any work needed

• Japanese knotweed:  
  treated during the peak growth periods (July to September). We will contact you to arrange access for inspection or treatment

• Rubbish chutes:  
  the caretaker will try to unblock the chute by the next working day. If not possible, it will be passed to the repairs service

• Trees:  
  inspected within 6 weeks, and work arranged within 8 weeks, if needed. There are reasons we do not prune or remove trees 

• Roofing/Guttering:  
  A works order will be issued to our contractor Wates, who will respond aim to complete the repair within 28 calendar days.

• Communal leaks:  
  Wates will attend within 5 days.

• Communal door entry systems:  
  A works order will be issued to our contractor Alpha Track, who will aim to complete works within 3 days.

• Communal doors (where there is no door entry system):  
  A works order will be issued to our contractor Wates, who will respond aim to complete the repair within 28 calendar days.

• Communal gates or fencing:  
  A works order will be issued to our contractor Wates, who will respond within 28 calendar days for communal gates or fencing.

• Blocked drain or stack:  
  A works order will be issued to our contractor Wates, who will respond aim to complete the repair within 28 calendar days. For emergencies, please call 0800181744.

Please check   My Account  for updates  

This form should take approximately five minutes to complete.  

Fields marked in * are mandatory.